Purchases represent 20 % of the scores
AirHelp, the site that provides information to air passengers about their rights, ranked the world’s best and worst airports in its 2019 ranking. The data comes from multiple commercial providers, along with its own database, more than 40,000 passenger surveys collected in 40 countries.
Airports are ranked according to three factors: on-time performance, quality of service, and food and shopping options. The former represents 60 percent of the score and the other criteria each represent 20 percent.
AirHelp data comes from multiple commercial suppliers, along with its own database, plus 40,000 passenger surveys collected in 40 countries during 2018.
Doha’s Hamad International Airport, Tokyo’s Haneda International Airport and Athens International Airport have topped the rankings since the ratings began in 2015.
High ratings for Athens baffled the AirHelp team at first, says Henrik Zillmer, executive director, until he believes the sunny weather causes fewer delays and tourists are more likely to leave positive comments.
“It’s a good efficient airport, there are a lot of things I like,” says Scott Mayerowitz, executive editorial director of the Points Guy travel website, about Athens International Airport, but said there’s nothing to inspire it.
The fact that it works seems to be enough, even without bells and whistles like butterfly gardens or a rain cascade. “At the end of the day, you’re not going to choose a destination because you have a great airport; you’re choosing a destination because you either go to that vacation spot or you have business meetings there.
New Jersey’s Libertad International Airport was rated the worst U.S. airport in AirHelp’s annual rating.
“Newark is traditionally one of the worst performing airports in the country and one that travelers avoid because of delays,” says expert Mayerowitz.
“He also expressed his surprise that Billy Bishop Toronto City Airport had such a low rating, unlike Pearson, and noted that it is one of the favorites of business travelers who love their convenience downtown. “I thought I should have been taller.
U.S. airports generally didn’t do very well: Atlanta’s Hartsfield-Jackson International Airport, which has the highest rating, ranks 34th out of 132 worldwide. Newark ranked lowest in the United States with 116.
One of the main reasons is weather-related delays, says Henrik Zillmer, executive director of AirHelp; it’s a big problem for U.S. airports compared to European ones.
“If you have the least amount of snow at John F. Kennedy International Airport (JFK), the airport will close,” says Zillmer, referring to downtown New York which ranks 86th. Beyond that, the quality of service in the U.S. has room for improvement, with long security lines, a frequent problem.
Congestion remains the biggest problem facing airports: the airline industry is experiencing a rapid increase in global tourism. The World Tourism Organization estimates that international tourist arrivals worldwide increased by 6 percent, to 1.4 billion in 2018.
Top 10 airports in 2019
Hamad International Airport, Qatar (DOH)
2. Tokyo International Airport, Japan (HND)
3. Athens International Airport, Greece (ATH)
4. Afonso Pena International Airport, Brazil (CWB)
5. Gdansk Lech Airport Wałęsa, Poland (GDN)
6. Sheremetyevo International Airport, Russia (SVO)
7. Singapore Changi Airport, Singapore (SIN)
8. Rajiv Gandhi International Airport, India (HYD)
9. Tenerife North Airport, Spain (TFN)
10. Viracopos International Airport / Campinas, Brazil (VCP)
Worst Airports in 2019
1. London Gatwick Airport, United Kingdom (LGW)
2. Billy Bishop Airport Toronto City, Canada (YTZ)
3. Oporto Airport, Portugal (OPO)
4. Paris Orly Airport, France (ORY)
5. Manchester Airport, United Kingdom (MAN)
6. Malta International Airport, Malta (MLA)
7. Henri Coanda International Airport, Romania (OTP)
8. Eindhoven Airport, Netherlands (EIN)
9. Kuwait International Airport, Kuwait (KWI)
10. Lisbon Airport Portela, Portugal (LIS)
Author: By Bloomberg