Only 10% of companies worldwide had high resilience systems in place prior to COVID-19

This was determined by an Accenture study, for which the consulting firm analyzed more than 8,000 companies globally.

The systems of a large percentage of the organizations were not prepared for the COVID-19. This is the conclusion of a new Accenture study, understanding systems resilience as the ability of the system to operate during a major crisis, with minimal impact on critical business and operational processes. This means preventing disruptions, mitigating their impact, or recovering from them. The definition of systems includes applications, architecture, data, cloud, infrastructure and network.

Photo: Benning

Before the pandemic began, only 10% of enterprises worldwide had the highest levels of system resilience. This, according to a study conducted by Accenture among more than 8,000 global companies.

According to the study, system resilience varies by industry. To make the measurement, Accenture rated resilience based on two categories: technology adoption and organizational flexibility. Adoption of technologies such as cloud, DevSecOps, microservices, and containers, to name a few, makes enterprise systems fast and flexible, while organizational flexibility captures the actions companies take to establish the right culture and governance.

With that approach, the industries best suited are capital markets, life sciences, media and communications; mining, high-tech and telecommunications. The worst prepared are Retail and Consumer Goods and Services.

As Fernando Sinagra, Cloud leader for Accenture Latin America, explained, “Even before COVID-19, many organizations faced considerable challenges with respect to the resilience of their systems. When the urgency of the pandemic ends, it will be important to establish long-term strategies to achieve greater resilience. To do this, enterprises must define plans that prioritize the review and transformation of applications, legacy architectures and infrastructures, highly manual processes and investments in cybersecurity, as well as the incorporation of the cloud. In addition, companies must work together with the ecosystem to find the best solutions for their business.

Accenture calls this new scenario the “Never Normal” scenario, which is characterised by five elements:

Business continuity risks: disruptions in the supply chain, changes in touch points with clients, unavailability of critical resources and gaps in business continuity protocols.
Rises or falls in demand: Sudden increases (e.g., in digital channel purchases) or precipitous drops in volumes.
Security risks: Counteract hackers who will inevitably try to take advantage of individuals and organizations by increasing digital interactions.
Surveillance, performance measurement and decision making: Respond to immediate business needs in a dynamic environment that enables rapid decision making with real-time data
Workforce Productivity: The challenges with remote employees associated with connectivity and security

To move forward, companies must build a strategy based on 6 key pillars:

  1. Flexible Digital Workforce: Protecting people and business productivity at a time when remote working has become a priority. It is essential to promote a workforce based on flexibility and digitalization. Flexible and digital workplaces unlock a host of opportunities for business leaders to improve resilience, including avoiding business disruption and potential loss of revenue. Many organizations are enabling their workforces to work remotely. Success requires a new work culture, technologies, communications and policies to be implemented at extraordinary speed and scale.
  2. Hyper-automation: Mitigating the impact of disruption on systems, freeing up human capacity through automation of naturally repetitive roles, and optimizing IT management Existing investments in automation should be accelerated to make systems more resilient. This removes infrastructure bottlenecks and frees up human resources to focus on higher priority issues. During a pandemic, automation can also help track the location, security and productivity of all resources as part of an overall business continuity plan.
  3. Performance Architecture and Engineering: Quickly resolve critical system availability and performance issues. Architecture and performance engineering can help improve system resiliency by rapidly scaling applications and solving performance limitations. When critical systems are under stress, it is important to identify the root causes of the degradation and execute a “recovery” plan to remediate it as quickly as possible, without causing new problems.
  4. Cloud Acceleration and Optimization: The cloud can make businesses resilient in the short term, navigating through extreme increases or decreases in demand. For example, retailers have faced historic increases in regular demand for digital channels. The cloud also enables the deployment of instant innovation and the alignment of technology costs to rapid fluctuations in demand.
  5. Service continuity: It is important to have experts in business and technology issues to achieve resilience. In times of crisis, companies need continuity of service to execute critical projects or to maintain applications and infrastructure.
  6. Cybersecurity: Secure your customers, people and systems wherever they are: In a world in crisis, resilient systems must be prepared to counteract hackers who inevitably seek to take advantage of the situation. Cyber fraud and phishing related to Coronavirus have increased. As companies adapt quickly to remote work, it is very important to address the right security protocols and solutions to mitigate risk.

Author: America-Retail